1. Introduction
ELS Technical Services B.V. ("ELS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Data Controller: ELS Technical Services B.V., registered in the Netherlands. For questions about this policy, contact us at info@elsbv.nl.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request quotes
- Subscribe to our newsletter
- Communicate with us via email or phone
- Apply for employment
This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website or source
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, process quote requests, and provide our services
- Communication: To send you updates, newsletters, and marketing communications (with your consent)
- Improvement: To analyze website usage and improve our services and user experience
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect our website and services from misuse
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent: When you have given explicit consent for specific purposes
- Contract: When processing is necessary for a contract with you
- Legitimate Interest: When we have a legitimate business interest that doesn't override your rights
- Legal Obligation: When required by law
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist us in operating our website and services (e.g., hosting providers, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 3 years, and newsletter subscriptions until you unsubscribe.
8. Your Rights
Under the GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time for consent-based processing
To exercise these rights, please contact us at info@elsbv.nl.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
ELS Technical Services B.V.
Wilhelminaplein 1-40, 3072DE Rotterdam, Netherlands
Email: info@elsbv.nl
Phone: +31 10 307 30 92
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data appropriately.